Shipping policy

Current Processing Time: 5-10 business days.

If you receive a damaged item, please contact us within 48 business hours of delivery for a resolution. We will verify this by checking your tracking information.

All claims must be submitted via email to the owner within 48 business hours.

We are not responsible for damages caused by the shipping carrier. Please contact them directly to submit damage claims.

If a mistake was made on our end, we will issue a refund to the payment method you used.

We are NOT responsible for incorrect addresses or emails for digital products provided by the customer.

Due to the nature of our products, NO refunds, cancellations, or exchanges are allowed. All sales are final.

No Refunds!
A significant amount of time and skill goes into creating each craft, with a focus on care and attention to detail. Due to the handmade nature of our products, slight imperfections may occur, making each item unique.

*No Returns Policy

Due to the nature of our products, we do not accept returns. All sales are final. We encourage you to carefully review your order before completing your purchase. If an error occurs on our end, we will issue a refund to the original payment method. By placing an order, you agree to this policy.

Please note: We are not responsible for any issues arising from incorrect information provided by the customer, including shipping address or email errors.

- Holiday Shipping Delay Policy -

During peak holiday seasons, please expect potential shipping delays due to high order volumes and carrier backlogs. While we will do our best to process and ship your order within the standard timeframe, we cannot guarantee delivery dates during this period. Shipping carriers may experience delays beyond our control.

We recommend placing orders early to allow for potential delays, and kindly ask for your patience and understanding. We are not responsible for any delays caused by the carrier or during the holiday season.

By placing an order, you acknowledge and agree to the possibility of delays and understand that this may affect the delivery time of your order.